Privacy Policy

Passport Planners Limited is committed to respecting your privacy and protecting your personal information. This privacy policy sets out how Passport Planners Limited (“Passport Planners” / “us” / “we”) use and protect any information that you give us. This policy applies to all personal information that we collect, use, and otherwise process in relation to your use of our website, your contact with us, and the provision of immigration law advice and assistance to our clients and potential clients.

The policy applies whether this information is given or collected when you use this website, in subsequent communications with us, or through any other means.

We are committed to ensuring that your privacy is protected. Should we ask you to provide or collect certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

Any personal information processed by Passport Planners Limited in connection with this Privacy Policy is controlled by Passport Planners Limited, which is considered the legal “data controller” of your personal information.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What is personal information?

Personal information means details that identify you or could be used to identify you, such as your name and contact details and your immigration history. It may also include information about how you use our website and mobile applications if the information is capable of identifying you.

How and when do we collect personal information?

We may collect information from you in the course of our business. This includes information that is gathered automatically when you use our website or when you choose to send personal information to us when you contact us to inquire about our services or to see how we may help you. This contact may be through the form on our website, by email, or by telephone.

We collect information from you and others as part of our client acceptance process as necessary in the course of providing legal services to you.

We also collect personal information from you when you engage our legal services and during the course of delivering that legal service to you.

Or, we may gather information about you as a result of your relationship with one or more of our staff or clients.

What personal information do we collect and process about you?

When you view our website or associated social media, we may collect high-level information about the pages that you have viewed and your country of origin. We do not collect or retain information that is capable of identifying an individual simply from viewing our website or blog.

When you contact us, via our website, email, or over the telephone, we may collect the following information:

• Name and job title
• Contact information including email address and phone number
• Demographic information such as postcode
• Basic information about your employment, job title, and your relationship to a person
• Basic information about your immigration status or the nature of your legal issue
• Any other information or documentation that you choose to provide when you tell us about your immigration issues using our web enquiry form

When you engage our services, we may collect and process additional information such as:

• Further information and documentation relating to your identification and background checks, required as part of our client acceptance process
• Information you provide for the purpose of attending meetings with us, such as your dietary and travel needs
• Financial information relating to payment of fees
• Personal information provided by or on behalf of you (as a client) or generated in the course of providing our legal services to you. This may include special categories of data
• Any other information relating to you which you may choose to provide to us.

Sometimes, assisting a client will also involve the client providing personal information to us about another individual. This personal information will also be received, retained, processed, stored, and destroyed in accordance with this policy. We will only hold such indirectly received personal information and documentation relating to individuals other than our clients insofar as it is lawful and reasonably necessary to do so and in order to provide the legal service contracted for with our client.

What is the legal basis for retaining, using or in any way processing your information?

We use your personal information on the following legal bases:

• To perform a contract, such as assisting you (or our clients) with your legal matter when you instruct us or engage our services
• To comply with legal and regulatory obligations
• To establish or exercise a defense of legal claims or proceedings
• For legitimate business purposes

What we do with your personal information?

Passport Planners Limited collects and processes information about you in a number of ways.

We use high-level data about visits to our website to help us improve our website and make it more appealing and useful to our clients.

When you send us an inquiry and provide personal information, we use this to assist you as a potential client. We require this information to understand your needs and provide you with better service.

When you engage our services as a client, we collect, create, process, store, and use personal information in the course of and in connection with the services that we provide to you. We will process background information and identification information to comply with our anti-money laundering and compliance checks. We will also process personal information for the purpose of the work that we do for you.

In summary, we use personal information:

• To improve our services, including this website
• To provide information requested by you
• To manage and administer our relationship with you and our clients
• To provide legal services to you and to our clients
• For the purpose of internal record-keeping and to fulfill our legal, regulatory, and risk management obligations, including establishing, exercising, or defending legal claims
• For the purpose of recruitment

We may periodically send you updates or newsletters about developments in immigration law or other information about us and our services which we think you may find interesting using the email address which you have provided (you may unsubscribe at any time).

From time to time, we may also use your information to contact you for market research purposes or to request a reference. We may contact you by email, phone, or mail. We may use the information to customize the website according to your interests.

Cookies!

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. In particular, portions of this website use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. This helps us analyze data about webpage traffic and improve our website to tailor it to client needs. We only use this information for statistical analysis purposes, and then